Captain’s Log 18.18 – The Audacious (but Rational) Onboarding Package Trend

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It seems pretty audacious: the company wants to sell you their technology/product, and then they ask for an up-front contract as well to “help” you get started. Shouldn’t that be free? Is there documentation so non-existent I can’t do it myself? Or maybe there’s something different going on and it’s not so audacious an idea after all, but eminently rational.

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